Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...

A frequently asked question faced by organizations moving their premises-based systems to the cloud is whether to take a best-of-breed approach versus a single solution. This article explores how two ...

SS Support Network is a U.S.-based BPO and call center helping NEMT providers grow through dispatching, billing, credentialing, and operational support, enabling efficiency, compliance, and scalable ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. are looking to contact center-as-a-service providers to improve customer experiences, build brand loyalty and increase retention, according to ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...

Call centers can become major cost centers if they’re not managed correctly. Practices surrounding customer interactions must reflect the changes in customer expectations and their communication ...