Customer Experience & Personalization sessions explore what it takes to deliver relevant, seamless experiences from the first touchpoint.

Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. These statistics tell the story of the growing importance of advanced technologies like ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly changing consumer landscape. Now, delivering that same level of connection ...

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.